Slow Morning Mugs Return Policy

At Slow Morning Mugs, we take pride in offering unique and high-quality products. Since our mugs are made to order, we have specific guidelines regarding returns and exchanges. Please review our policy below:

Returns and Exchanges

• Non-Returnable Items: As our mugs are custom-made, we do not support returns or exchanges if you ordered the wrong size, color, or simply changed your mind. Please ensure your order details are correct before finalizing your purchase.

• Damaged or Defective Items: If your mug arrives damaged or there is a manufacturing error, we are happy to offer a free reprint or a refund. To qualify, please contact us within 30 days of receiving your order.

How to Report an Issue

1. Submit an Issue: To report any problems please contact Hello@slowmorningmugs.com
2. Provide Evidence: Attach a clear photo showing the issue with the mug. If multiple items are affected, include a photo or video showing all items in one frame.

Important Notes

• Ensure all order details are accurate to avoid any issues with your purchase.

• Postage is paid for returns by us 

We appreciate your understanding and support. Our goal is to ensure you have a delightful experience with our products. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

For any other information please contact hello@slowmorningmugs.com